At RB Active Care we respect the privacy of the children
attending our clubs and the privacy of their parents or carers. The personal
information that we collect about you and your child is used only to provide
appropriate care for them, maintain our service to you, and communicate with
you effectively. Our legal basis for processing the personal information
relating to you and your child is under your consent and for legitimate
interests to allow us to keep you informed and safeguard your child.
Any information that you provide is kept secure. Data that
is no longer required will be removed or changed upon your request. At no point
will personal information be passed on to third parties unless specified below.
Any personal information that is processed and handled will
be done so in line with your consent and for the legitimate interests and
safeguarding of all involved. We will use any details you give us to contact
you via phone, email and social media and so that we can contact you with any changes
or updates to a club, in case of emergency, send you information about your
child, our Club and other relevant news, and also so that we can communicate
with you regarding payment of our fees.
We will only share personal information about you or your
child with another organisation if we:
·
Have a safeguarding concern about your child
·
Are required to by government bodies or law
enforcement agencies
·
Have obtained your prior permission.
·
Work with the school your child’s club is at.
Personal information will be also shared with Kids Club HQ
to process data on our behalf (eg to take online bookings and ensure we have
relevant information as outlined by Ofsted) and Mail Chimp to send information
and updates on clubs. Stripe is the system used to process payments.
All organisations privacy statements are available online:
https://www.kidsclubhq.co.uk/privacy-policy/
https://mailchimp.com/legal/privacy/
https://stripe.com/gb/privacy
You have the right to ask to see the data that we have about
yourself or your child, and to ask for any errors to be corrected. We will
respond to all such requests within one month. You can also ask for the data to
be deleted, but note that:
·
We will not be able to continue to care for your
child if we do not have sufficient information about them.
·
Even after your child has left our care, we have
a statutory duty to retain some types of data for specific periods of time* so
can’t delete everything immediately.
If you have a complaint about how we have kept your
information secure, or how we have responded to a request to access, update or
erase your data, you can refer us to the Information Commissioner’s Office
(ICO).
* We do need to retain certain types of data (such as records
of complaints, accidents, and attendance) for set periods of time after your
child ceases to be in our care, but we delete as much personal data as we can
as soon as possible.